PDFs are sent to the email address on your Paypal payment. As this email address is the only means we have of making contact with you please ensure that your Paypal email address is current and is active, otherwise our email attachments will bounce back to us or you just won't receive the emails we send out. That can lead to problems as you will understand, people think we have not sent out patterns when we have. To avoid a long drawnout to and fro of emails we will refund all payments sent by an inactive Paypal email adddress.
Payment for your patterns is by Paypal only. You don't need a Paypal account to send Paypal payments - you can make a one time payment using your bank or credit card. It's an easy to use process and full details are on the Paypal site.
Patterns are sent out almost as soon as your payment is received but always within 12 hours of receipt of your Paypal payment. Please allow us a little time to eat, sleep, shop, work and generally do boring stuff within the GMT time zone that we operate in! :)
If you have not received your pattern order within 12 hours please email email@example.com and let us know.
The most likely reason for non-receipt is your mail server not accepting the attachments we send or your spam filter being too enthusiastic - so check your Spam Folder and Trash Can in case your mail server has dumped the attachments into one or other of those folders leaving you thinking we haven't sent out your patterns.
We can send you a link to download your pattern order directly if you have problems receiving the PDFs via email.
It's important that the Paypal email you are using is current and still active. If your Paypal email is no longer active then we have no way of getting your pattern(s) to you. Please let us know if you would like your patterns sent to a different email address to the one shown on your Paypal account.
You need Adobe Reader or a similar PDF viewer installed on your computer in order to open the PDF attachments.
If you have any questions at all or need to clarify any of the above points please contact us by email before placing your order.
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